Engaging with Clients in a Crisis: Trauma-Informed Crisis De-Escalation

This webinar will present a trauma-informed approach to crisis management from the perspective of connection vs. control.

Focus on empathic engagement moves clients out of fight, flight or freeze states so they can problem-solve rather than react.

The Heart-Head-Heart model will be presented as an extremely effective way to validate, de-escalate, and provide solution -focused strategies to assist those in need, creating safety for staff and those they serve.

This workshop is complimentary to all TANGO Members!